Your fibre your way

Get online now and connect your home to Clear Access.

Make me at home online

Why Fibre?

To date we have successfully installed and managed FTTH (Fibre-to-the-Home) networks in multiple residential estates, apartment buildings and gated communities and we have provided connectivity to over 10 000 homes.

SPEED

Radically faster internet and WAN connectivity, with equal upload and download speeds.

ALL THE DATA YOU NEED

Depending on how you use the internet, you can choose the package that’s best for you.

MASSIVE BANDWIDTH

Stream, work or play without buffering or loading delays, even with multiple users.

RELIABILITY

Fibre is more secure with almost no downtime or maintenance. It just works.

FLEXIBILITY

Upgrade or downgrade your connectivity speed as you need or upgrade your package.

ONCE-OFF INSTALLATION

We only need to dig once – then you’re set for life, whatever new technologies come along.

SOUTH AFRICA-PROOF

Unlike copper wires, fibre optic cables have no resale value, so they’re not at risk of theft.

BUNDLED VALUE-ADDS

Get VoIP phone services as part of your package and save on local and international calls.

SPEED

Radically faster internet and WAN connectivity, with equal upload and download speeds.

ALL THE DATA YOU NEED

Depending on how you use the internet, you can choose the package that’s best for you.

MASSIVE BANDWIDTH

Stream, work or play without buffering or loading delays, even with multiple users.

RELIABILITY

Fibre is more secure with almost no downtime or maintenance. It just works.

FLEXIBILITY

Upgrade or downgrade your connectivity speed as you need or upgrade your package.

ONCE-OFF INSTALLATION

We only need to dig once – then you’re set for life, whatever new technologies come along.

SOUTH AFRICA-PROOF

Unlike copper wires, fibre optic cables have no resale value, so they’re not at risk of theft.

BUNDLED VALUE-ADDS

Get VoIP phone services as part of your package and save on local and international calls.

Our Residential Fibre Packages

Residential Standard
Residential Standard
Residential Premium
Residential Premium

Residential Standard and how it differs from Premium.

We offer Standard and Premium residential fibre internet packages. Both are available at a variety of speeds (measured in Mbps), designed to meet the needs of households of different sizes and with different ways of using the internet. While our Residential Standard packages have a Fair Usage policy, our Residential Premium packages are uncapped so you can live an online life without limits.

All our Standard Packages are contended on our network and subject to a Fair Usage Policy. Once you reach your soft cap, your download speed will be reduced by 50% and your upload speed by 75%. The Fair Usage Policy resets monthly but unused data cannot be carried over. Prices include VAT and are subject to change without notice. E&OE. T&Cs apply. .

Up to 5Mbps

Ideal for 1 person: Browsing, music streaming

R399

Soft-capped - Fair Usage from 50GB

It just works.

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Up to 10Mbps

Ideal for 1-2 people: Casual gaming, HD video streaming

R599

Soft-capped - Fair Usage from 120GB

It just works.

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Up to 20Mbps

Ideal for 2-4 people: Casual gaming, HD video streaming

R799

Soft-capped - Fair Usage from 200GB

It just works.

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Up to 50Mbps

Ideal for 2-4 people: Ultra HD streaming, frequent gaming

R899

Soft-capped - Fair Usage from 500GB

It just works.

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Up to 100Mbps

Ideal for 4+ people: HD streaming, gaming, browsing

R999

Soft-capped - Fair Usage from 800GB

It just works.

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DStv

Includes a new DStv Explora decoder, fibre, termination unit, and connection to 1 TV

R1999

Selected estates only.

It just works.

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Voice

Pre-paid or post-paid, per-second Billing, local number. Low call rates. Ask for phone prices

From R50

Line rental

It just works.

Sign Up

It just works.

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5Mbps

Ideal for 1 person: Browsing, music streaming

R499

Uncapped - Unlimited Data

It just works.

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10Mbps

Ideal for 1-2 people: Casual gaming, HD video streaming

R799

Uncapped - Unlimited Data

It just works.

Sign Up

20Mbps

Ideal for 2-4 people: Casual gaming, HD video streaming

R899

Uncapped - Unlimited Data

It just works.

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50Mbps

Ideal for 2-4 people: Ultra HD streaming, frequent gaming

R1 099

Uncapped - Unlimited Data

It just works.

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100Mbps

Ideal for 4+ people: HD streaming, gaming, browsing

R1 299

Uncapped - Unlimited Data

It just works.

Sign Up

200Mbps

Ideal for 4+ people: HD streaming, gaming, browsing

R1 599

Uncapped - Unlimited Data

It just works.

Sign Up

It just works.

Sign Up

Clear Access residential fibre – FAQs

What is fibre optic broadband?

There are two types of wired broadband services in South Africa: Traditional copper (ADSL/VDSL)and Next Generation Fibre Optics. Copper based broadband connections are built on the original aging Telkom copper telephone network, which has been upgraded to carry internet signals. Whereas fibre connections have been specifically designed to provide homeowners with incredibly high speed, low latency internet connections. Fibre optic cables consist of thousands of strands of glass. Each strand is no thicker than a human hair and each strand can transmit data at unlimited speeds.

What is fibre to the home (FTTH)?

Fibre to the Home (FTTH) is defined as an access network architecture in which the final connection to the subscriber’s premises is optical fibre. The fibre optic cable is terminated on or inside the premises boundary for the purpose of carrying communication services to a single subscriber.

What can fibre do for you?

You can get more done in less time. If you’ve been frustrated by how long it takes to download or upload files, you’ll notice an immediate speed difference with a fibre connection. You and your family won’t be slowed down anymore by your internet connection. Your family can enjoy life in the fast lane. You may find that your homes internet connection slows down at the certain times of the day. But as you know your family’s need for speed doesn’t. Unlike your homes existing internet connection, fibre is consistently fast, even at your busiest times. You can replace all your existing landlines with a single fibre. Fibre allows you to replace all your existing Telkom land lines and use your fibre connection for all your inbound and outbound voice calls. Once your fibre connection is in, it’s in and you'll never have to install another connection again. Cut down on travel, fibre allows you to cut down on travel, as while working from home you can still be connected to your office network. Fibre can save you money, the majority of homeowners we deal with find that their fibre investment pays off in increased efficiency and reduced frustration. Fibre delivers an overwhelming return on investment because its capabilities are virtually limitless.

Why fibre?

Fibre is the fastest technology available, fibre is symmetrical - Your upload and download speeds are the same. Fibre increases the value of your property, fibre’s capabilities are virtually limitless. Fibre connections can simultaneously handle: Voice traffic, Video traffic, Internet traffic You'll never need to install another connection again!

How does it work?

Clear Access will install a distribution fibre into the sever room in your estate. From there, we will build a fibre route to each unit. Fibre will be activated in each home who subscribes to services from Clear Access or one of our open access partners. When a resident subscribes to the Clear Access FTTH service, an installer will install and configure a wireless router on-site and help the resident connect their devices to the network. Once connected to a router, data and voice packets are then transmitted at the speed of light via your fibre connection to Clear Access' nearest data centre in Cape Town, Johannesburg, Nelspruit or Durban where you then breakout to the internet.

Clear Access fibre - Key features?

Open Access Network (use another ISP (internet service provider), High Speed Internet Access. Never wait for websites to load or emails to send. Uncapped Internet Services -Same Upload / Download Speeds Low or No Contention Ratio No Telkom Lines Required, Home Phone Services Available Replace All Your Telkom Lines Easy Telephone Number Porting. Keep your current number. Cheaper Call Rates. Call for less, to mobile,landlines and international. 99% Uptime & Enterprise Support, Single Point of Contact, Easy Upgrade and Downgrade Video chat your family with great quality. HD video streaming without buffering. Enjoy new services like: Apple TV, DStv Catch Up Plus and BoxOffice. Enjoy a home Wi-Fi Hotspot.

Who will handle all the marketing to the residents?

Clear Access will handle the whole market research process as well as the marketing of service to all residents of the estate.

How long will it take to get fibre to the estate?

Wayleaves (Approval from all other service providers i.e water,sewerage, electricity etc.) and planning can take up to 90 days to be approved. Once approved we can begin trenching to the estate which will take 6-8 weeks.

How long will it take to build fibre throughout the estate?

Installation within the estate should take approximately 3-6 months,

How do I get Clear Access fibre installed?

There are a number of ways to sign-up to our world class fibre internet service. 1. Email: sales@clearaccess.co.za   2. Call: 012 941 4000 3. Log on to client.clearaccess.co.za/signup

And then?

One of our friendly sales consultants will contact you and assist you to choose the best service suited to your need.Once your order has been accepted you will be contacted to arrange a suitable installation date. Installation normally takes place within 3-5 working days from proof of payment.

Will my residential estate’s fibre network be an open access network?

Yes! Clear Access has a fully Open Access model. If you like working with a particular Internet Service Provider, they are more than welcome to contact us about providing you with an internet service over the Clear Access FTTH network. We currently have existing relationships with around 14 ISP’s

Is there a Fair Usage Policy?

Capped Products do not have a Fair Usage Policy. Premium Uncapped products do not have a Fair Usage Policy, Standard packages are subject to fair usage.

Will you be digging up driveways and sidewalks in my residential estate?

Yes. We cannot avoid this, as we need to provide a connection to each home. We will re-instate the driveways and sidewalks to their original or better condition. Notice of trenching will be circulated beforehand. If we cause damage, we will repair it. Your resident association will be involved in signing off on the quality of the work. We take before and after photo’s. We guarantee all driveways and sidewalks for one year.

What if you damage my property?

We will take every precaution that this does not happen. If we accidentally do, we will repair it. Please contact our project management team or Clear Access resident liaison responsible for the area.

What about safety and security?

We have dedicated health and safety officers. Barricading is erected around construction areas to prevent injury. Workers carry identification tags and sign in and out of site every day. If you are aware of any safety risk, please contact us immediately.

Do I need to be present for the installation at my home?

Yes, or your household representative, provided they are 18 years or older. You will need to tell us where to place the Consumer Premises Equipment (CPE).

Do I need consent from my landlord?

If you are not the owner, we do ask that you obtain consent from your landlord before you order an installation.

How long does the in-home installation take?

The physical installation will take between 2-4 hours depending on the complexity of the installation.

What are the contract periods?

This FTTH service is available on month to month, 12 Months and 24 Months contract terms.

What are the installation fees?

The installation costs vary based on contract term. All installation fees are once off payments. 24 Months - Free. 12 Months – R 999. Month to month – R 1999 including VAT.

Do I need a Wifi router?

Clear Access will provide a wired router with WiFi for the service to run on as part of the installation. Wifi range is limited and dependant on your homes layout so you may require additional network points and Wifi routers – this will be for your account. If you select an alternate ISP they will provide you with a router.

Can I choose/keep my telephone number?

Existing telephone numbers can be ported for a small cost. For new telephone numbers there is a once-off fee of R50 and the option to select any available number. This service offers VoIP (Voice over IP) so landlines or line rental is not required if you have an internet service with Clear Access.

What's the deal with DSTV over Fibre?

Clear Access is one of 12 Multichoice System Integrator's enabling us to build approved DSTV over fibre networks in South Africa. Clear Access utilises the fibre network that we build for Internet to transmit DSTV to the whole estate by using only 1 Satellite dish!

What do I need to do to access the communal DSTV system?

There is a small fibre to copper converter that you will need to purchase to use the DSTV over fibre. The cost of this is under R2000 once off and can be purchase from any approved Multichoice agent or from Clear Access. In addition to this you need a fibre in-build into your home, this can be done with your internet to save costs.

Do I still need a DSTV decoder and Subscription?

Yes! The DSTV fibre works exactly the same as if you had your own DSTV dish. You still need a DSTV decoder and valid subscription and this is still done directly with Multichoice.

Do I need an Internet Subscription for DSTV?

No! You can watch all DSTV programing you subscribe to without an internet subscription. You only need internet if you would like to access Showmax or other DSTV connected services. The DSTV services run on a seperate fibre from the internet services and the two services do not effect each other.

So why use the communal system and not just have my own dish?

There are many benefits to a communal DSTV system namely, Aesthetics, Satellite dishes are an eyesore! Maintenance, DSTV equipment can be damaged by the elements, any maintenance and malfunctions are done in one place, this will save you from expensive call out fees. Upgrades, DSTV is constantly trying to improve there services and require necessary equipment upgrades from time to time. This is often an expensive exercise. Having one dish means one upgrade can be shared across all homes.

What products and pricing do you offer on the Clear Access FTTH network?

Below pricing is indicative and changes as international connectivity rates are updated, we also keep the pricing market related at all times.

Who can I use for internet?

If you chose not to use Clear Access as your internet provider, you can select any of our open access partners namely; Afrihost, Axxess, Cool Ideas, My Own ISP, Syntix, Packet Sky, Jumbo Telecoms are some of the providers available.

Why Clear Access?

To date, we have successfully installed and managed FTTB (Fibre-to-the-Business) and FTTH (Fibre-to-the-Home) networks in multiple of estates, apartments, industrial and commercial locations, helping SA to be leaner, work smarter and be more competitive.

Experience

We have over 10 years’ experience in supplying and managing fibre solutions.

We never close

We offer 24/7/365 network monitoring and support across our network.

NO DELAYS

As a Tier-1 ISP, we own and operate our own network and we keep it congestion-free.

WE BELIEVE

We’re committed to empowering South Africans to live a digital life at work and play.

SUPPORT

Our technicians are just a phone call or email away – all day, every day, any day.

FREEDOM OF CHOICE

Our open-access network means you can choose your preferred service provider.

LOCAL IS LEKKER

We understand the connectivity needs of South African consumers and businesses.

LESS ADMIN

Less wiring, fewer bills, one point of contact. Clear Access can do it all for you.

Experience

We have over 10 years’ experience in supplying and managing fibre solutions.

We never close

We offer 24/7/365 network monitoring and support across our network.

NO DELAYS

As a Tier-1 ISP, we own and operate our own network and we keep it congestion-free.

WE BELIEVE

We’re committed to empowering South Africans to live a digital life at work and play.

SUPPORT

Our technicians are just a phone call or email away – all day, every day, any day.

FREEDOM OF CHOICE

Our open-access network means you can choose your preferred service provider.

LOCAL IS LEKKER

We understand the connectivity needs of South African consumers and businesses.

LESS ADMIN

Less wiring, fewer bills, one point of contact. Clear Access can do it all for you.

Start truly living online.

Fibre to the Home (FTTH) is the best way to futureproof your home and get ready for the Internet of Things and an even more connected world. With fibre, your online life will be faster, more convenient and more enjoyable.

Connect me!