There are two types of wired broadband services in South Africa: Traditional copper (ADSL/VDSL)and Next Generation Fibre Optics. Copper based broadband connections are built on the original aging Telkom copper telephone network, which has been upgraded to carry internet signals. Whereas fibre connections have been specifically designed to provide homeowners with incredibly high speed, low latency internet connections. Fibre optic cables consist of thousands of strands of glass. Each strand is no thicker than a human hair and each strand can transmit data at unlimited speeds.

Fibre to the Home (FTTH) is defined as an access network architecture in which the final connection to the subscriber’s premises is optical fibre. The fibre optic cable is terminated on or inside the premises boundary for the purpose of carrying communication services to a single subscriber.

You can get more done in less time. If you’ve been frustrated by how long it takes to download or upload files, you’ll notice an immediate speed difference with a fibre connection. You and your family won’t be slowed down anymore by your internet connection. Your family can enjoy life in the fast lane. You may find that your homes internet connection slows down at the certain times of the day. But as you know your family’s need for speed doesn’t. Unlike your homes existing internet connection, fibre is consistently fast, even at your busiest times. You can replace all your existing landlines with a single fibre. Fibre allows you to replace all your existing Telkom land lines and use your fibre connection for all your inbound and outbound voice calls. Once your fibre connection is in, it’s in and you'll never have to install another connection again. Cut down on travel, fibre allows you to cut down on travel, as while working from home you can still be connected to your office network. Fibre can save you money, the majority of homeowners we deal with find that their fibre investment pays off in increased efficiency and reduced frustration. Fibre delivers an overwhelming return on investment because its capabilities are virtually limitless.

Fibre is the fastest technology available, fibre is symmetrical - Your upload and download speeds are the same. Fibre increases the value of your property, fibre’s capabilities are virtually limitless. Fibre connections can simultaneously handle: Voice traffic, Video traffic, Internet traffic You'll never need to install another connection again!

Clear Access will install a distribution fibre into the sever room in your estate. From there, we will build a fibre route to each unit. Fibre will be activated in each home who subscribes to services from Clear Access or one of our open access partners. When a resident subscribes to the Clear Access FTTH service, an installer will install and configure a wireless router on-site and help the resident connect their devices to the network. Once connected to a router, data and voice packets are then transmitted at the speed of light via your fibre connection to Clear Access' nearest data centre in Cape Town, Johannesburg, Nelspruit or Durban where you then breakout to the internet.

Open Access Network (use another ISP (internet service provider), High Speed Internet Access. Never wait for websites to load or emails to send. Uncapped Internet Services -Same Upload / Download Speeds Low or No Contention Ratio No Telkom Lines Required, Home Phone Services Available Replace All Your Telkom Lines Easy Telephone Number Porting. Keep your current number. Cheaper Call Rates. Call for less, to mobile,landlines and international. 99% Uptime & Enterprise Support, Single Point of Contact, Easy Upgrade and Downgrade Video chat your family with great quality. HD video streaming without buffering. Enjoy new services like: Apple TV, DStv Catch Up Plus and BoxOffice. Enjoy a home Wi-Fi Hotspot.

Clear Access will handle the whole market research process as well as the marketing of service to all residents of the estate.

Wayleaves (Approval from all other service providers i.e water,sewerage, electricity etc.) and planning can take up to 90 days to be approved. Once approved we can begin trenching to the estate which will take 6-8 weeks.

Installation within the estate should take approximately 3-6 months,

There are a number of ways to sign-up to our world class fibre internet service. 1. Email: sales@clearaccess.co.za   2. Call: 012 941 4000 3. Log on to client.clearaccess.co.za/signup

One of our friendly sales consultants will contact you and assist you to choose the best service suited to your need.Once your order has been accepted you will be contacted to arrange a suitable installation date. Installation normally takes place within 3-5 working days from proof of payment.

Yes! Clear Access has a fully Open Access model. If you like working with a particular Internet Service Provider, they are more than welcome to contact us about providing you with an internet service over the Clear Access FTTH network. We currently have existing relationships with around 14 ISP’s

Capped Products do not have a Fair Usage Policy. Premium Uncapped products do not have a Fair Usage Policy, Standard packages are subject to fair usage.

Yes. We cannot avoid this, as we need to provide a connection to each home. We will re-instate the driveways and sidewalks to their original or better condition. Notice of trenching will be circulated beforehand. If we cause damage, we will repair it. Your resident association will be involved in signing off on the quality of the work. We take before and after photo’s. We guarantee all driveways and sidewalks for one year.

We will take every precaution that this does not happen. If we accidentally do, we will repair it. Please contact our project management team or Clear Access resident liaison responsible for the area.

We have dedicated health and safety officers. Barricading is erected around construction areas to prevent injury. Workers carry identification tags and sign in and out of site every day. If you are aware of any safety risk, please contact us immediately.

Yes, or your household representative, provided they are 18 years or older. You will need to tell us where to place the Consumer Premises Equipment (CPE).

If you are not the owner, we do ask that you obtain consent from your landlord before you order an installation.

The physical installation will take between 2-4 hours depending on the complexity of the installation.

This FTTH service is available on month to month, 12 Months and 24 Months contract terms.

The installation costs vary based on contract term. All installation fees are once off payments. 24 Months - Free. 12 Months – R 999. Month to month – R 1999 including VAT.

Clear Access will provide a wired router with WiFi for the service to run on as part of the installation. Wifi range is limited and dependant on your homes layout so you may require additional network points and Wifi routers – this will be for your account. If you select an alternate ISP they will provide you with a router.

Existing telephone numbers can be ported for a small cost. For new telephone numbers there is a once-off fee of R50 and the option to select any available number. This service offers VoIP (Voice over IP) so landlines or line rental is not required if you have an internet service with Clear Access.

Clear Access is one of 12 Multichoice System Integrator's enabling us to build approved DSTV over fibre networks in South Africa. Clear Access utilises the fibre network that we build for Internet to transmit DSTV to the whole estate by using only 1 Satellite dish!

There is a small fibre to copper converter that you will need to purchase to use the DSTV over fibre. The cost of this is under R2000 once off and can be purchase from any approved Multichoice agent or from Clear Access. In addition to this you need a fibre in-build into your home, this can be done with your internet to save costs.

Yes! The DSTV fibre works exactly the same as if you had your own DSTV dish. You still need a DSTV decoder and valid subscription and this is still done directly with Multichoice.

No! You can watch all DSTV programing you subscribe to without an internet subscription. You only need internet if you would like to access Showmax or other DSTV connected services. The DSTV services run on a seperate fibre from the internet services and the two services do not effect each other.

There are many benefits to a communal DSTV system namely, Aesthetics, Satellite dishes are an eyesore! Maintenance, DSTV equipment can be damaged by the elements, any maintenance and malfunctions are done in one place, this will save you from expensive call out fees. Upgrades, DSTV is constantly trying to improve there services and require necessary equipment upgrades from time to time. This is often an expensive exercise. Having one dish means one upgrade can be shared across all homes.

Below pricing is indicative and changes as international connectivity rates are updated, we also keep the pricing market related at all times.

If you chose not to use Clear Access as your internet provider, you can select any of our open access partners namely; Afrihost, Axxess, Cool Ideas, My Own ISP, Syntix, Packet Sky, Jumbo Telecoms are some of the providers available.